Registered Charity No. 1200713 · Leeds, United Kingdom

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PRIVACY POLICY

Privacy policy

Last updated: 28 Oct 2026 · Approved by the trustees

We collect only the information we need to process your donation, claim Gift Aid and, if you ask us to, keep you updated. We never sell, rent or swap your data.

1. Who we are

Giving Relief is a Charitable Incorporated Organisation registered in England and Wales (charity no. 1200713), based at Office 4, 64a Roseville Road, Leeds LS8 5DR. We are the data controller for the personal information described in this notice, and we are registered with the Information Commissioner’s Office (ICO)

2. What data we collect

When you donate: your name, email, home address and postcode, phone number (optional), and the amount, date and cause of your gift. Card details go straight to our payment provider; we never see or store your full card number.
If you add Gift Aid: your Gift Aid declaration.
If you contact us, volunteer or partner with us: your name, contact details and what you choose to tell us.
When you visit our website: basic technical information, such as pages visited and device type, through cookies (see Cookies below).

3. How we use it

To process your donation and send your receipt.

To claim Gift Aid and keep the financial records the law requires.

To send you updates and field reports on what your giving achieved, only if you tick the box to receive them. You can unsubscribe at any time.

To answer your enquiries, manage volunteers and partnerships, and protect against fraud.

Our lawful bases under UK data protection law are: carrying out your donation, our legal obligations (such as Gift Aid and accounting records), your consent (for updates), and our legitimate interests in running the charity well.

4. Gift Aid

If you make a Gift Aid declaration, we share your name, home address, postcode and donation amounts with HM Revenue & Customs (HMRC) so we can claim the extra 25p for every £1 you give. HMRC requires us to keep these records for at least six years.

5. Sharing your data

We never sell, rent or swap your data. We share it only with:

  • our donation platform (GiveWP, on our own website) and our payment provider (Square), to process your payment;
  • HMRC, for Gift Aid;
  • the companies that host our website and send our emails, under contracts that protect your data;
  • regulators or the police, if the law requires it.

We do not share donors’ details with our partners overseas. Some of our service providers may process data outside the UK; when they do, we make sure the safeguards required by UK law are in place.

6. Stories and photos

When we share stories and photos of the children and families we support, we do so only with their consent, or their guardian’s consent for a child. We never publish details that could show where they live.

7. How long we keep it

Donation and Gift Aid records: six years after the end of the financial year they relate to.

Your choice to receive updates: until you unsubscribe.

Enquiries and volunteer applications: up to two years after our last contact.

After that, we delete your data securely or make it anonymous.

8. Your rights

You can ask us for a copy of your data, ask us to correct it or delete it (unless the law requires us to keep it, for example Gift Aid records), object to or limit how we use it, and withdraw your consent to updates at any time.

To use any of these rights, contact us. We will reply within one month.

If you are not happy with how we handle your data, you can complain to the Information Commissioner’s Office: ico.org.uk or 0303 123 1113.

9. Cookies

Essential cookies make the website and donation form work. We use analytics cookies, which help us see how the site is used, only if you agree to them in the cookie banner. You can change your choice at any time.

10. Contact us

Email [email protected], call 07767 152787, or write to us at the address above. We may update this notice from time to time; the date at the top shows the latest version.